IT Help Desk Coordinator

Job Description

We are seeking an enthusiastic IT Help Desk Coordinator to join our team in Stellenbosch. In this role, you will be responsible for providing technical support to end-users, ensuring effective troubleshooting and resolution of issues while maintaining high levels of customer satisfaction.

Responsibilities

• Act as the first point of contact for all IT-related queries.
• Provide hands-on support for hardware and software installations.
• Ensure all IT support tickets are prioritized, tracked, and resolved efficiently.
• Educate end-users on IT best practices and security protocols.
• Contribute to the creation and maintenance of IT documentation.
• Develop and implement procedures for effective IT support operations.
• Collaborate with the IT team to troubleshoot and resolve complex issues.
• Assist in inventory management of IT equipment.
• Support the IT Manager in various tasks as needed.

Requirements

Education

• Diploma or degree in relevant IT field
• Certifications such as ITIL or Service Desk Management are a plus

Experience

• 2-4 years of experience in IT support or help desk role

Technical Skills

• Network troubleshooting
• Software installation and configuration

Soft Skills

• Teamwork
• Time management

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Knowledge of cloud solutions (e.g., AWS, Azure): Experience working with cloud platforms for IT solutions.
• Experience with remote support tools: Familiarity with tools used for providing remote assistance.

Benefits

• Comprehensive health insurance
• Annual performance bonuses
• Access to training programs and certifications
• Flexible working hours

Company Culture

• Team Collaboration: Our focus is on collaboration and teamwork to achieve common goals.
• Innovation: We value innovative ideas and solutions that drive our success.
• Respectful Communication: We foster open communication and respect among team members.