IT Support Technician

Job Description

As an IT Support Technician, you will provide exceptional support to our users in Johannesburg. Your responsibilities will include diagnosing technical issues, setting up hardware and software, and providing training to staff. If you're passionate about technology and helping others, this role is for you!

Responsibilities

• Manage user accounts and access permissions.
• Oversee software installations and updates.
• Implement security measures to safeguard IT systems.
• Collaborate with the IT team to improve system efficiency.
• Stay updated with the latest technology trends and solutions.

Requirements

Education

• Diploma in IT or related field

Experience

• 3+ years of experience in IT support, with a focus on customer service

Technical Skills

• IT Security
• Software Troubleshooting

Soft Skills

• Communication
• Time Management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with database management systems: Familiarity with databases like MySQL or Microsoft SQL Server.
• Scripting skills: Ability to create scripts for automation tasks.

Benefits

• Comprehensive health benefits package
• Annual leave and sick leave
• Access to training programs and certifications
• Flexible work hours

Company Culture

• Diversity and Inclusion: We promote an inclusive culture where everyone’s voice is valued and heard.
• Work-Life Balance: We believe in maintaining a healthy balance between work and personal life.
• Employee Recognition: We celebrate our teams’ successes and recognize their contributions to the company.