IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician and be part of our commitment to delivering outstanding IT service. You will engage with clients, diagnosing issues and implementing effective solutions in a fast-paced environment.

Responsibilities

• Provide first-line support for hardware and software issues.
• Troubleshoot technical issues related to computer systems and networks.
• Maintain and update documentation for IT processes and procedures.
• Install, configure, and maintain hardware and software systems.
• Assist users with technical queries and training.
• Coordinate with other IT staff to manage network performance and availability.
• Monitor IT systems for potential issues and implement preventative measures.
• Handle IT asset management and inventory.
• Respond to requests for technical assistance in person, via phone, or electronically.

Requirements

Education

• Certificate or Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical role

Technical Skills

• Windows Server
• Networking Fundamentals
• Help Desk Tools

Soft Skills

• Customer Service
• Communication

Certifications

• CompTIA A+
• Microsoft Certified IT Professional (MCITP)

Languages

• English: Fluent

Benefits

• Medical Aid and wellness benefits
• Annual performance bonuses
• Flexible working hours
• Opportunity for professional development

Company Culture

• Team-Oriented Environment: We foster a collaborative culture that values team input and effort.
• Continuous Improvement: We encourage ongoing learning and improvement across all levels of the organization.
• Respect and Diversity: We believe in a diverse team that respects individual perspectives and experiences.