Hospitality Manager

Job Description

We are seeking a dedicated Hospitality Manager to oversee all aspects of our hospitality services in Johannesburg. The ideal candidate will have a passion for customer service, along with experience in managing teams in the hospitality sector.

Responsibilities

• Coordinate and oversee all aspects of hospitality operations.
• Foster a culture of positive guest engagement and staff morale.
• Analyze financial performance and adjust strategies as necessary.
• Ensure compliance with health and safety regulations.
• Lead recruitment efforts to build a high-performing hospitality team.
• Support the development of marketing strategies to enhance guest attraction.

Requirements

Education

• Bachelor's degree in Hotel Administration or similar
• Postgraduate qualifications in Management will be advantageous

Experience

• 5+ years of experience in a managerial role within hospitality

Technical Skills

• Operational Excellence
• Event Management

Soft Skills

• Leadership and Motivation
• Crisis Management

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Beverage Management Experience: Experience in managing bar or beverage services.
• Sustainability Practices Knowledge: Awareness of sustainability initiatives within the hospitality industry.

Benefits

• Comprehensive health benefits and retirement plans
• Annual leave and generous sick leave
• Employee discounts on services
• Professional development opportunities

Company Culture

• Innovative Solutions: We encourage creativity and innovation in addressing challenges and improving the guest experience.
• Inclusive Team Culture: We celebrate diversity and strive to create an inclusive culture for all employees.
• Ongoing Training: Continuous development and training opportunities are available to all staff.