User Support Specialist

Job Description

We are currently searching for a dynamic User Support Specialist to join our dedicated IT support team in Johannesburg. In this role, you will be responsible for providing top-notch support and troubleshooting solutions to enhance user experience. You will engage with users to resolve their technical issues, ensuring they have the resources they need to succeed.

Responsibilities

• Engage with users to understand their technical needs and provide solutions.
• Perform routine maintenance on IT systems and software.
• Assist in data backup and recovery processes.
• Create user guides and documentation to aid users.
• Maintain communication with users throughout incident resolution.
• Evaluate user feedback to improve service offerings.
• Work with third-party vendors to resolve issues when necessary.

Requirements

Education

• Diploma in IT or relevant technical certification

Experience

• 1+ year of experience in a similar role

Technical Skills

• Microsoft Office Suite
• Remote Desktop Support

Soft Skills

• Team Collaboration
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Basic understanding of SQL: Knowledge of basic SQL queries for database troubleshooting.
• Familiarity with cloud services: Exposure to cloud platforms like AWS or Azure.

Benefits

• Comprehensive health benefits
• Annual bonus based on performance
• Employee training programs
• Work-life balance initiatives

Company Culture

• Innovation Culture: We encourage creative thinking and innovation to drive our services forward.
• Supportive Management: Our management team is approachable and supportive, fostering a positive work environment.
• Community Engagement: We are dedicated to giving back to the community through various initiatives.