IT Support Technician

Job Description

Join our team as an IT Support Technician, where you'll handle customer inquiries, enhance system performance, and contribute to a collaborative environment focused on providing high-quality technical support.

Responsibilities

• Deliver technical support via phone, email, and in-person.
• Perform setup and support for meeting and collaborative tools.
• Evaluate and recommend software and hardware solutions.
• Conduct end-user training sessions on various applications.
• Assist in network administration and maintenance tasks.
• Prepare reports on incidents and helpdesk metrics.
• Ensure effective communication with users regarding the status of their requests.
• Stay up to date with the latest networking technologies and trends.

Requirements

Education

• Bachelor's degree in Information Technology
• Relevant IT certifications are highly regarded

Experience

• 3-5 years of experience in technical support roles

Technical Skills

• IT Security Principles
• Remote Support Tools

Soft Skills

• Patience
• Problem-Solving

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience in a Help Desk environment: Practical experience with various Help Desk platforms and customer support.
• Familiarity with cloud services: Understanding of cloud computing concepts and service models.

Benefits

• Comprehensive health care plan
• Generous leave policy
• Investment in employee education and training programs
• Team building events and activities

Company Culture

• Diversity: We embrace diversity and inclusion, providing a welcoming environment for all backgrounds.
• Work-Life Balance: We understand the importance of balancing work and personal life, offering flexible hours.
• Social Responsibility: We actively participate in community service and engage in practices that foster a positive social impact.