Food Server

Job Description

As a Food Server with Johannesburg Dining Group, you will play a crucial role in delivering excellent customer service and ensuring a memorable dining experience for our guests. You will be responsible for greeting customers, taking orders, and serving food and beverages while maintaining a positive attitude.

Responsibilities

• Welcome guests warmly and guide them through the menu options.
• Effectively manage the dining area to ensure all guests receive prompt attention.
• Prepare tables for new customers, ensuring all utensils and condiments are in place.
• Monitor customer satisfaction and proactively resolve any dining issues.
• Participate in restaurant meetings to improve service and share feedback.
• Maintain knowledge of all menu items, including ingredients and preparation methods.
• Assist in training new staff on service standards and restaurant protocols.
• Accounting for stock and supplies used during shifts and reporting shortages.
• Communicate effectively with team members to enhance service delivery.
• Stay updated on restaurant specials and promotional offers.

Requirements

Education

• High school diploma or equivalent
• Food safety certification (e.g., ServSafe) is preferred

Experience

• Prior experience in a fine dining or upscale restaurant is advantageous.

Technical Skills

• Familiarity with wine and beverage service
• Knowledge of different cuisines

Soft Skills

• Analytical thinking
• Team collaboration

Advantageous

• Previous experience in a fine dining or upscale restaurant: Experience providing high levels of service.
• Knowledge of different cuisines and ingredients: Understanding of various food types and dietary requirements.
• Additional language skills, especially in South African local languages: Fluency in local languages can enhance guest interactions.

Benefits

• Comprehensive health insurance options
• Paid time off and holidays
• Opportunities for advancement within the company
• Employee training and development programs

Company Culture

• Team Spirit: We promote a collaborative environment where everyone supports one another.
• Respect for Diversity: We value the diversity of our staff and customers, embracing all cultures and backgrounds.
• Continuous Improvement: We are dedicated to enhancing our service and offerings through team feedback and training.