Hospitality Manager

Job Description

We are seeking a dynamic and experienced Hospitality Manager to lead our team in Durban. This role involves overseeing daily operations, enhancing the guest experience, and implementing effective marketing strategies to drive business growth.

Responsibilities

• Administer hotel operations and ensure adherence to standards.
• Lead a team of hospitality staff to provide exceptional service.
• Implement innovative marketing campaigns to enhance visibility.
• Gather feedback from guests to foster continuous improvement.
• Create and manage operational budgets effectively.
• Network with local businesses for collaboration opportunities.
• Ensure compliance with all hotel policies and regulations.

Requirements

Education

• Master's degree in Hospitality Management is preferred

Experience

• 5+ years of management experience in the hospitality sector

Technical Skills

• Crisis Management
• Event Planning

Soft Skills

• Analytical Thinking

Certifications

• Certified Hospitality Supervisor (CHS)

Languages

• English: Fluent
• Zulu: Fluent

Advantageous

• Experience with digital marketing tools: Knowledgeable in using social media and SEO tools to promote hospitality services.
• Knowledge of local tourism trends: Understanding of current tourism trends and their impact on the hospitality industry.

Benefits

• Competitive salary package
• Health insurance
• Performance bonuses
• Employee discounts on services
• Opportunities for professional development

Company Culture

• Team Spirit: We believe in fostering a collaborative work environment where everyone contributes to success.
• Continuous Growth: We support ongoing professional development and encourage staff to pursue knowledge.
• Diversity and Inclusion: Our commitment to diversity ensures we embrace unique perspectives and experiences.