Restaurant Manager

Job Description

We are seeking a highly motivated Restaurant Manager to oversee our operations in Cape Town. The ideal candidate will have a strong background in hospitality, exceptional leadership skills, and a passion for delivering outstanding customer service. You will manage daily operations, ensure the highest standards of food and beverage quality, and lead a team dedicated to creating memorable experiences for our guests.

Responsibilities

• Supervise restaurant operations and ensure guests receive exceptional service.
• Train new staff on service standards and operational procedures.
• Conduct staff meetings to boost morale and productivity.
• Manage inventory and order supplies as needed.
• Implement customer feedback systems to improve service.
• Develop and maintain relationships with vendors and suppliers.
• Create staff schedules that optimize service during peak hours.
• Plan and execute events and promotions to increase footfall.
• Collaborate with the chef on menu changes and specials.
• Ensure compliance with liquor laws and regulations.

Requirements

Education

• Diploma in Culinary Arts or Hospitality Management preferred
• Advanced diploma in management is a plus

Experience

• 3+ years of experience in a supervisory role in a restaurant

Technical Skills

• Event Planning
• Inventory Management

Soft Skills

• Time Management
• Problem-Solving

Certifications

• Leadership Development Program Certification
• Customer Service Excellence Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with social media marketing: Understanding of how to leverage social media for restaurant promotions.
• Ability to speak additional languages: Proficiency in languages other than English is advantageous.

Benefits

• Comprehensive health and dental insurance
• Flexible working hours
• Employee recognition programs
• Career growth and advancement opportunities

Company Culture

• Innovation: We encourage creativity and innovative ideas that enhance our dining experience.
• Continuous Improvement: We strive for continuous improvement in our operations and services.
• Customer Focus: Our customers are at the heart of everything we do, driving our service standards.