E-commerce Manager

Job Description

We are on the lookout for a talented E-commerce Manager to oversee our online sales and digital marketing initiatives. The ideal candidate will have a robust understanding of e-commerce trends, customer behavior analytics, and effective marketing strategies.

Responsibilities

• Lead the e-commerce team in developing growth strategies.
• Manage product listings to ensure accuracy and alignment with marketing goals.
• Oversee the user experience design on the e-commerce site.
• Evaluate competitors and market trends to stay ahead.
• Engage in strategic planning with upper management regarding e-commerce direction.
• Implement customer loyalty programs to enhance retention.
• Facilitate training for the sales team on new policies and products.
• Compile and present findings from customer feedback to upper management.
• Manage promotional budget for seasonal marketing campaigns.
• Establish KPIs and performance metrics for e-commerce initiatives.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• MBA preferred

Experience

• 5+ years in e-commerce or online retail environment

Technical Skills

• Digital Marketing
• SEO/SEM

Soft Skills

• Communication
• Problem Solving

Certifications

• Certified E-commerce Manager (CEM)
• HubSpot Inbound Marketing Certification

Languages

• English: Fluent

Advantageous

• Experience in managing large-scale online retail operations: Demonstrated success in overseeing complex e-commerce projects.
• Background in data analysis and reporting: Ability to leverage data for making informed decisions.

Benefits

• Comprehensive health benefits including dental and vision
• 401(k) with employer match
• Annual company retreats and team-building activities
• Work-from-home options available

Company Culture

• Continuous Improvement: We are committed to ongoing learning and development at all levels of the organization.
• Transparent Communication: Open and honest communication fosters trust and teamwork.
• Diversity and Respect: We embrace diversity and respect individual contributions within our team.