IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our dedicated team in East London. The ideal candidate will have strong troubleshooting skills, a customer-centric approach, and the ability to provide efficient IT support. You will play a crucial role in maintaining the IT infrastructure and ensuring smooth operations.

Responsibilities

• Deliver exceptional customer service while addressing IT queries.
• Diagnose and resolve technical problems efficiently.
• Manage user access and account permissions in various systems.
• Monitor network performance and security vulnerabilities.
• Assist in configuring and maintaining telecommunication equipment.
• Ensure data backup procedures are followed and maintained.
• Participate in IT audits and compliance assessments.
• Offer continuous feedback on system improvements and enhancements.

Requirements

Education

• National Certificate in Information Technology
• Bachelor's degree in Computer Science is preferred

Experience

• 5+ years of experience in IT support, including customer service experience

Technical Skills

• Virtualization Technologies
• Backup Solutions

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundations
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of Python or scripting languages: Familiarity with scripting for automation tasks in IT support.
• Experience with ticketing systems: Experience in managing IT service requests through ticketing systems.

Benefits

• Comprehensive health and wellness programs
• Retirement savings plan with employer contributions
• Professional development support and training
• Team-building events and activities

Company Culture

• Inclusivity: We embrace diversity and create an inclusive workplace.
• Work-Life Balance: We support work-life balance and flexible scheduling for our employees.
• Community Engagement: We engage in community service and support local initiatives.