IT Support Specialist

Job Description

Join us as an IT Support Specialist! This entry-level position will involve assisting users with IT-related inquiries and ensuring that all technology systems run smoothly. We value team players who can adapt quickly and help enhance our technological infrastructure.

Responsibilities

• Respond to user support requests via phone, email, and in-person.
• Assist in the deployment of new technologies and software applications.
• Monitor, diagnose, and repair hardware faults across the organization.
• Keep records of support requests, solutions provided, and relevant documentation.
• Participate in creating user manuals and training materials.
• Conduct regular system checks and updates to ensure security compliance.
• Engage in continuous learning to enhance technical skills and knowledge.

Requirements

Education

• Bachelor's degree in Computer Science or IT-related field

Experience

• 2+ years in technical support, desktop support, or helpdesk roles

Technical Skills

• Help Desk Software
• Remote Support Tools

Soft Skills

• Problem Solving
• Teamwork

Certifications

• MCSA: Windows Server
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge in cybersecurity: Basic understanding of cybersecurity principles and practices.
• Skills in cloud services like AWS: Experience with cloud services for remote troubleshooting.

Benefits

• Comprehensive health and wellness package
• Employee assistance program
• Flexible work hours and remote work opportunities
• Career growth and advancement programs

Company Culture

• Work-Life Balance: We encourage a healthy work-life balance, providing flexibility and support for our team members.
• Innovation Encouraged: Innovation is at the heart of our culture; we encourage new ideas and creative solutions.
• Supportive Environment: Our work environment is supportive and nurturing, promoting collaboration and problem-solving.