IT Support Technician

Job Description

As an IT Support Technician, you will be an integral part of our technical support team in Durban, responsible for providing first-line support and assisting users with IT-related issues. You will troubleshoot hardware and software problems, offer solutions, and ensure that our systems run smoothly. Ideal candidates are customer-focused and possess strong technical skills.

Responsibilities

• Develop and maintain user documentation for technical processes.
• Assist with IT asset management and maintenance.
• Conduct system backups and recovery operations.
• Ensure adherence to company IT policies and security protocols.

Requirements

Education

• Relevant IT certifications (CompTIA A+, MCP, etc.) are advantageous

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Operating systems support

Soft Skills

• Analytical skills
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools for providing remote technical support.
• Knowledge of cybersecurity principles: Understanding best practices for securing IT systems.

Benefits

• Competitive salary package
• Health insurance coverage
• Paid time off and holidays
• Opportunities for professional development

Company Culture

• Supportive Environment: Our team promotes a supportive culture where every member is valued.
• Continuous Learning: We encourage continuous learning and provide resources for professional development.
• Diversity and Inclusion: We are committed to creating an inclusive workplace for all employees.