IT Support Technician

Job Description

As an IT Support Technician in Johannesburg, you will be instrumental in resolving technical issues and ensuring our systems run smoothly. This role involves direct interaction with clients, providing exceptional customer service and support that exceeds their expectations. The ideal candidate will have a solid technical background, a customer-first mindset, and a passion for technology.

Responsibilities

• Handle technical support tickets, working to resolve them in a timely manner.
• Provide remote support to users where necessary, utilizing remote desktop tools.
• Participate in project implementations as required.
• Ensure compliance with company security policies and protocols.
• Assist in training new staff on IT systems.
• Continuously evaluate and improve IT support processes.

Advantageous

• Familiarity with VoIP systems: Experience with configuring and troubleshooting VoIP phone systems.
• Knowledge of cybersecurity best practices: Understanding of fundamental cybersecurity principles to protect company data.

Benefits

• Comprehensive health insurance
• Employee wellness programmes
• Paid time off and holidays
• Professional training and certification opportunities

Company Culture

• Continuous Learning: We prioritize ongoing professional development through training and workshops.
• Work-life Balance: We promote a healthy work-life balance with flexible schedules.
• Employee Recognition: We celebrate individual and team achievements, creating a motivating work environment.