IT Support Technician

Job Description

We are seeking an IT Support Technician to join our expanding team in Cape Town. The successful candidate will play a crucial role in providing technical support for hardware, software, and networking issues. You will assist in maintaining system functionality and ensuring that client inquiries are handled promptly and effectively, contributing to an excellent user experience throughout the organization.

Responsibilities

• Perform regular maintenance on systems to ensure optimal performance.
• Investigate and resolve network connectivity issues.
• Support the implementation of new IT solutions and upgrades.
• Provide exceptional customer service to all users.

Advantageous

• Experience with VoIP systems: Knowledge of implementing and troubleshooting VoIP telephone systems.
• Familiarity with cybersecurity practices: Understanding of basic cybersecurity measures to protect systems.

Benefits

• Health insurance coverage
• Paid time off including sick leave
• Opportunities for professional development
• Flexible working hours

Company Culture

• Supportive Environment: We promote a supportive and inclusive work atmosphere.
• Innovation Driven: We value innovation and encourage creative solutions to challenges.
• Team-oriented Culture: Collaboration is key to our success and we value teamwork