IT Support Technician

Job Description

As an IT Support Technician, you will play a key role in maintaining our IT systems and providing exceptional support to our users. Your expertise in troubleshooting and problem resolution will contribute to our overall efficiency.

Responsibilities

• Diagnose problems and perform repair or service of IT equipment.
• Manage service tickets for technical support and ensure timely resolutions.
• Assist with network and server maintenance and upgrade tasks.
• Educate users on IT policies and best practices.
• Provide suggestions for process improvements and better IT support.
• Help establish a working environment free of IT-related disruptions.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's in IT is preferred

Experience

• 2-4 years of technical support experience

Technical Skills

• Linux OS
• VPN Configuration

Soft Skills

• Time management
• Customer service

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic security practices to protect data and systems.
• Experience with ticketing systems: Proficient in managing support requests via ticketing tools.

Benefits

• Comprehensive medical scheme
• Retirement savings plan
• Employee wellness programs
• Training and certifications support

Company Culture

• Respect and Inclusion: We value diverse perspectives and foster an inclusive environment.
• Work-Life Balance: We strive to maintain a healthy work-life balance for all employees.
• Community Engagement: We actively participate in community service and support local initiatives.