IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be an essential part of our support team, responsible for providing technical assistance to our clients and ensuring the smooth operation of IT systems. Your role will involve troubleshooting hardware and software issues, assisting end-users, and maintaining network infrastructure. We're seeking a dedicated individual who thrives in a fast-paced environment and enjoys problem-solving.

Responsibilities

• Resolve client support requests quickly and effectively.
• Collaborate with other IT staff to identify and fix systemic issues.
• Ensure all IT equipment is maintained and updated.
• Perform regular backups and data recovery testing.
• Assist in tracking and managing IT assets.
• Facilitate onboarding of new staff with necessary IT setups.

Requirements

Education

• Bachelor's degree in Computer Science, Information Technology, or related field
• Certificates in advanced IT support are an advantage

Experience

• 3+ years of experience in technical support or help desk environment

Technical Skills

• Linux Operating Systems
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Proficiency in scripting languages: Experience with PowerShell or Python for automation.
• Experience in IT project management: Background in managing small IT projects or initiatives.

Benefits

• Comprehensive medical coverage
• Annual performance bonuses
• Work-life balance initiatives
• Support for ongoing education and training

Company Culture

• Empowerment: We empower our employees to take ownership of their work and make impactful decisions.
• Work-Life Harmony: We prioritize our employees' well-being by promoting a balanced work-life environment.
• Community Engagement: We are actively involved in our local community and encourage employees to contribute to social causes.