User Experience Researcher

Job Description

We are seeking a User Experience Researcher to join our dynamic team in Johannesburg. This role involves conducting user research, analyzing behaviors, and collaborating closely with designers to enhance user satisfaction across our digital platforms.

Responsibilities

• Conduct competitor analysis to evaluate usability and identify market trends.
• Guide the design team in optimizing UX based on user feedback.
• Collaborate with marketing to align product messaging with user insights.
• Document research processes and outcomes to build a knowledge base.
• Participate in cross-functional meetings to advocate for user-centric practices.

Requirements

Education

• Bachelor's degree in Psychology, Design, or related discipline

Experience

• 3+ years in a UX research role

Technical Skills

• Survey Design
• Contextual Inquiry

Soft Skills

• Empathy
• Adaptability

Certifications

• Nielsen Norman Group UX Certification

Languages

• English: Fluent

Advantageous

• Experience in A/B testing: Ability to conduct and analyze A/B testing for UX improvements.
• Knowledge of accessibility standards: Understanding of WCAG guidelines to ensure designs meet accessibility needs.

Benefits

• Comprehensive medical cover
• Annual performance bonuses
• Workplace wellness initiatives
• Paid time off for volunteering

Company Culture

• User-Centric Focus: Our approach centers around the user, ensuring their needs shape our product development strategies.
• Work-Life Balance: We promote work-life balance through flexible working hours and remote working options.
• Community Engagement: We encourage team members to engage in community service and social impact initiatives.