IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll be pivotal in ensuring the smooth operation of our IT services. Your role will include troubleshooting hardware and software issues, providing timely assistance for technical inquiries, and maintaining network systems. Ideal candidates are tech-savvy, possess excellent problem-solving skills, and have a passion for technology.

Responsibilities

• Act as the first point of contact for IT support for all employees.
• Assist in deploying new hardware and software solutions.
• Ensure compliance with company policies and IT regulations.
• Conduct regular system audits to maintain security and efficiency.
• Facilitate user account management and access control.
• Provide feedback on IT processes to enhance service delivery.
• Support remote staff with IT queries and issues.
• Ensure all IT equipment is maintained and in good working condition.

Requirements

Education

• Diploma in IT Support or related field

Experience

• 3+ years of experience in a similar role

Technical Skills

• Hardware Troubleshooting
• Software Installation

Soft Skills

• Time Management
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems like Zendesk: Familiar with managing support tickets and prioritizing requests.
• Understanding of cybersecurity principles: Knowledge of basic cybersecurity practices and threat prevention.

Benefits

• Comprehensive medical benefits
• Generous leave policy and public holidays
• Employee training programs
• Supportive work culture with team-building activities

Company Culture

• Continuous Improvement: A culture of learning and continuous improvement is embedded in all we do.
• Open Communication: We encourage open dialogue and feedback at all levels to enhance our processes.
• Work-Life Balance: We promote a healthy work-life balance and provide flexible working arrangements.