IT Support Technician

Job Description

The IT Support Technician will be responsible for providing technical support to our clients, troubleshooting software issues, and maintaining hardware systems. The ideal candidate should have a strong understanding of IT support and excellent communication skills to assist users effectively.

Responsibilities

• Respond to IT support requests and incidents efficiently.
• Perform regular backups and ensure data integrity.
• Install and configure security software to protect IT assets.
• Provide training and guidance to employees on IT systems.
• Assist with inventory management of IT equipment.
• Evaluate emerging technologies for future implementation.
• Assist in maintaining documentation and procedures for IT processes.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles preferred

Technical Skills

• Linux OS
• VoIP Technology

Soft Skills

• Team Collaboration
• Customer Service

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience in a corporate IT environment: Previous experience working in a corporate IT support role.
• Certifications in IT security: Preferred certifications related to cybersecurity.

Benefits

• Comprehensive health coverage
• Pension plan with company contributions
• Work from home options
• Access to professional development programs

Company Culture

• Innovation: We encourage creativity and innovation, valuing new ideas that can drive our success.
• Community Engagement: We take pride in our community involvement and support local initiatives.
• Wellness Programs: We promote work-life balance and well-being through various wellness programs and initiatives.