IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our vibrant team in Durban. The ideal candidate will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring smooth operation of our IT systems.

Responsibilities

• Provide first-level technical support via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues.
• Install, configure, and upgrade computer systems and applications.
• Assist users with IT-related queries and support requests.
• Ensure effective backups and disaster recovery processes.
• Document and track support requests in the ticketing system.
• Maintain inventory of IT hardware and software.
• Collaborate with other IT staff to improve service delivery.
• Participate in IT projects and initiatives.
• Train end-users on new software and systems.

Requirements

Education

• Diploma in IT or equivalent
• Degree in Computer Science is preferred

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Active Directory

Soft Skills

• Communication
• Problem-solving
• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP)

Languages

• English: Fluent

Advantageous

• Experience with remote desktop tools: Familiarity with using remote access software to support users remotely.
• Knowledge of cybersecurity practices: Awareness of security best practices to protect company data.

Benefits

• Competitive salary package
• Health and wellness benefits
• Training and professional development
• Flexible working arrangements
• Supportive team environment

Company Culture

• Collaboration: We encourage teamwork and collaboration to achieve the best results.
• Innovation: Our culture is built on fostering innovative ideas and solutions.