IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our dedicated team in Johannesburg. As the first point of contact for all IT-related matters, you will provide technical support, troubleshoot issues, and help maintain optimal performance of our systems. Your expertise will ensure that our users can operate smoothly and efficiently.

Responsibilities

• Monitor and maintain IT equipment for optimal performance.
• Assist in implementing IT policies and procedures.
• Support software deployments and updates.
• Engage in continuous learning to stay updated on new technologies.
• Create user guides and documentation for reference.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in IT or a related field preferred

Experience

• 2-4 years of experience in a help desk or IT support role

Technical Skills

• Linux OS
• VPN Configuration
• Help Desk Software

Soft Skills

• Communication Skills
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP technology: Experience with VoIP systems and troubleshooting related issues.
• Experience with hardware repairs: Hands-on experience with repairing various IT hardware components.

Benefits

• Comprehensive health and wellness programs
• Retirement savings plan
• Flexible work hours
• Support for continuing education
• Bonus performance incentives

Company Culture

• Professional Growth: We provide opportunities for career advancement and continuous learning.
• Work-Life Balance: We prioritize a healthy work-life balance for all our employees.