IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for troubleshooting hardware and software issues, offering solutions to tech challenges faced by our team and clients. Your expertise will ensure smooth operations and excellent customer service.

Responsibilities

• Support users in using various software applications and tools
• Troubleshoot networking issues, including Wi-Fi connectivity problems
• Maintain regular backups of critical data and systems
• Assist in implementing cybersecurity measures
• Conduct regular system updates and patches
• Ensure compliance with IT standards and regulations
• Contribute to the continuous improvement of IT services
• Provide feedback on user experience to improve technical support

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of Linux: Familiarity with Linux operating systems and command line.
• Experience with cloud services: Knowledge of cloud platforms and services such as AWS or Azure.

Benefits

• Comprehensive health benefits
• Retirement savings plan with company contribution
• Work-life balance initiatives
• Employee recognition programs

Company Culture

• Inclusivity: We believe in fostering an inclusive workplace where everyone is respected and valued.
• Employee Wellness: We prioritize the well-being of our employees through wellness programs.