Hospitality Manager

Job Description

As a Hospitality Manager, you'll coordinate the daily operations of our hotel, ensuring exceptional service delivery and guest satisfaction. Your leadership will play a key role in fostering a culture of excellence within our team.

Responsibilities

• Develop operational procedures and ensure compliance with industry regulations.
• Foster a positive work environment that motivates staff.
• Manage guest relations, anticipating their needs and preferences.
• Review and manage hotel marketing and promotional strategies.
• Assist with event planning and management of hotel conferences.
• Ensure the hotel maintains a high standard of cleanliness, safety, and customer service.

Requirements

Education

• Degree in Business Management preferred
• Certification in Hospitality Management is an advantage

Experience

• 5+ years in a managerial role within the hospitality sector

Technical Skills

• CRM Systems
• Revenue Management

Soft Skills

• Problem-solving
• Negotiation

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Familiarity with sustainability practices: Knowledge of eco-friendly practices to implement in hotel operations.
• Previous experience with event management: Experience in managing on-site events for guests or corporate clients.

Benefits

• Above average salary
• Retirement savings plan with company contribution
• Flexible working arrangements
• Annual performance bonuses

Company Culture

• Respect and Inclusion: We cultivate a respectful and inclusive work environment for all employees.
• Continuous Improvement: We are dedicated to ongoing training opportunities for staff for personal and professional growth.
• Community Engagement: We actively engage with our community through various outreach programs.