Customer Insights Analyst

Job Description

As a Customer Insights Analyst, you will be pivotal in guiding our strategic direction through meticulous market research and data analysis. Your role involves gathering, interpreting, and reporting on customer insights to facilitate data-driven decisions.

Responsibilities

• Design and oversee market research studies to understand customer needs.
• Synthesize data into clear and concise reports for leadership review.
• Facilitate workshops with stakeholders to communicate findings and insights.
• Manage vendor relationships for outsourced research projects.
• Contribute to the strategic planning process through insight-driven recommendations.

Requirements

Education

• Bachelor's degree in Statistics, Economics, or related field
• Master's degree is a plus

Experience

• 3+ years of experience in customer insights or market analytics

Technical Skills

• Statistical Analysis
• Data Visualization Tools

Soft Skills

• Problem-solving Skills
• Interpersonal Skills

Certifications

• Market Research Association Certification
• Certified Analytics Professional (CAP)

Languages

• English: Fluent

Advantageous

• Familiarity with A/B Testing: Experience with A/B testing methodologies and performance analysis.
• Experience in Quantitative Research: Hands-on experience conducting quantitative research studies.

Benefits

• Comprehensive health and wellness programs
• Annual leave and sick leave provisions
• Remote work flexibility
• Employee training and skill development

Company Culture

• Diversity and Inclusion: We are committed to creating a diverse and inclusive workplace for everyone.
• Work-Life Balance: We believe in helping our employees achieve a healthy work-life balance.
• Community Engagement: We actively participate in community initiatives and social responsibility programs.