IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Ltd., you will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will play a crucial role in ensuring the smooth operation of IT services and support across the organization.

Responsibilities

• Respond promptly to IT service requests and prioritize accordingly.
• Analyze and resolve technical problems in a timely manner.
• Provide support for network issues, including connectivity problems.
• Assist in maintaining cybersecurity measures and policies.
• Collaborate with third-party vendors for equipment repairs and software licensing.

Requirements

Education

• National Certificate in Information Technology
• Bachelor's in IT or related field is preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Active Directory
• Help Desk Software

Soft Skills

• Customer Service
• Team Collaboration

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VMware or VirtualBox: Familiarity with virtualization technologies for server management.
• Basic coding skills in Python or PowerShell: Experience with scripting languages for automation.

Benefits

• Comprehensive health, dental, and vision coverage
• Paid time off and public holidays
• Support for ongoing training and certification
• Employee assistance programs

Company Culture

• Innovation: We support creative solutions and innovative ideas from all employees.
• Work-life Balance: We value our employees’ time and offer flexible schedules.