Technical Support Specialist

Job Description

We are on the lookout for an enthusiastic Technical Support Specialist to join our team in Port Elizabeth. You will play a critical role in providing outstanding technical assistance to our clients, ensuring their systems run smoothly and efficiently. The ideal candidate will have strong problem-solving skills, familiarity with various operating systems, and a passion for customer service.

Responsibilities

• Act as the primary contact for users experiencing technical issues.
• Manage incoming support requests and provide timely responses.
• Conduct remote troubleshooting and provide solutions for clients.
• Record and track customer interactions with precision.
• Assist with the configuration and maintenance of client systems.
• Evaluate customer feedback to enhance service delivery.
• Participate in ongoing training and development programs.
• Support the development of user manuals and guides.

Requirements

Education

• Diploma in Information Technology or relevant qualification
• Bachelor's degree in Computer Science or IT is an advantage

Experience

• 3+ years of hands-on experience in technical support

Technical Skills

• Linux Operating Systems
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience in a call center environment: Hands-on experience dealing with high volumes of support requests.
• Familiarity with IT asset management: Knowledge in managing tech assets and inventory.

Benefits

• Health and wellness programs
• Flexible working arrangements
• Annual performance bonuses
• Employee recognition programs

Company Culture

• Continuous Improvement: We foster an environment where learning and growth are prioritized for every team member.
• Client-Centric: Our clients are at the heart of what we do, and we strive to exceed their expectations.
• Positive Work Environment: We promote a positive and inclusive workplace where everyone feels valued.