IT Support Technician

Job Description

We are searching for an IT Support Technician to join our vibrant team in Cape Town. The ideal candidate will troubleshoot and resolve technical issues, ensuring smooth IT operations. You will collaborate with different departments to provide exceptional support and assist in the maintenance of IT systems.

Responsibilities

• Support users with IT issues by providing solutions and guidance.
• Assist with the setup and configuration of IT equipment.
• Monitor and maintain IT equipment to ensure optimal performance.
• Implement security measures and data protection protocols.
• Participate in team meetings to discuss IT challenges and solutions.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Knowledge of Cloud Services: Experience with AWS or Azure services would be beneficial.
• Experience with Virtualization Technologies: Familiarity with VMware or Hyper-V environments.

Benefits

• Comprehensive health coverage for employees and family
• Paid time off and holidays
• Support for continuous learning and certification
• Team-building events and activities

Company Culture

• Diversity and Inclusion: We celebrate diverse backgrounds and perspectives.
• Work-Life Balance: We prioritize a healthy work-life balance for all employees.
• Friendly Environment: We maintain a friendly and supportive workplace culture.