Director of Student Services

Job Description

We're on the lookout for a passionate Director of Student Services to oversee our dedicated team in Durban. This role is pivotal in shaping the student experience, ensuring all learners receive the support they need to succeed. From developing student programs to providing guidance to staff, your leadership will inspire positive change throughout the institution.

Responsibilities

• Implement best practices for student services based on current research and trends in higher education.
• Develop training programs for staff on student developmental theories and practices.
• Engage students in leadership opportunities and initiatives to promote a vibrant campus culture.
• Evaluate the efficacy of student services programs through data analysis and stakeholder feedback.
• Collaborate with academic departments to support student academic achievement.
• Prepare reports and presentations for senior management on student services activities and outcomes.
• Ensure that all student services promote diversity, equity, and inclusion.
• Facilitate communication between students and faculty to resolve concerns.
• Contribute to institutional strategic planning processes with insights on student services.
• Manage crisis situations effectively, providing appropriate resources and support.

Requirements

Education

• Bachelor's degree in Education or related field
• Master's degree in Educational Leadership is preferred

Experience

• 5+ years of experience in educational administration or student affairs

Technical Skills

• Strategic Planning
• Crisis Management

Soft Skills

• Team Management
• Interpersonal Skills

Certifications

• Student Affairs Certification

Languages

• English: Fluent

Advantageous

• Background in counselling or psychology: Experience in student counselling or psychological support.
• Previous experience with international students: Experience in administering services tailored to the needs of international students.

Benefits

• Health, dental, and vision insurance coverage
• Funding for continuous professional development
• Flexible leave options for personal and family needs
• Supportive work environment with a focus on staff well-being

Company Culture

• Collaboration: We believe in teamwork and shared goals to enhance the educational experience.
• Continuous Improvement: Our focus is on continuous improvement in services and processes to better serve students.
• Supportive Leadership: Our leadership is dedicated to supporting staff and fostering professional growth.