Customer Support Representative

Job Description

We are seeking a motivated Customer Support Representative to join our team in Port Elizabeth. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance to enhance their experience with our products and services.

Responsibilities

• Handle incoming customer support requests and inquiries.
• Assist customers with understanding our services and products.
• Effectively troubleshoot issues and provide solutions.
• Document customer interactions to ensure quality service.
• Liaise with other departments to resolve complex customer issues.
• Contribute to team meetings and provide insights on customer feedback.
• Ensure KPIs and service level agreements are met.

Requirements

Education

• Matric or equivalent
• Relevant degree or diploma is preferable

Experience

• Previous customer service experience is preferred

Technical Skills

• CRM software
• Technical troubleshooting

Soft Skills

• Active listening
• Adaptability

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Multilingual abilities: Fluency in multiple languages can improve customer interaction.
• Previous technical support experience: Experience in tech support roles adds value.

Benefits

• Comprehensive health benefits
• Annual performance bonuses
• Generous leave policy
• Training and development programs

Company Culture

• Diversity and Inclusion: We celebrate our diverse workforce and are committed to fostering an inclusive environment.
• Growth Mindset: Our culture encourages continuous learning and professional development.
• Recognition: We value and celebrate the hard work and dedication of our team members.