IT Support Technician

Job Description

Join us as an IT Support Technician and be the go-to expert for all things IT. You will support users in troubleshooting problems and develop solutions that promote efficient use of technology in the workplace.

Responsibilities

• Help staff with IT-related queries and support issues.
• Resolve software and hardware malfunctions promptly.
• Participate in IT projects as required.
• Ensure that all IT systems operate efficiently on a daily basis.
• Assist in developing IT policies and procedures.
• Provide feedback on IT support operations.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 1-2 years of experience in IT support roles

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+

Languages

• English: Fluent

Advantageous

• Experience with Mac OS systems: Familiarity with Apple systems for comprehensive support.
• Knowledge of cybersecurity principles: Understanding basic security measures to protect IT systems.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Inclusive Environment: We prioritize diversity and inclusivity in our workplace.
• Continuous Improvement: We support ongoing education and training for all employees.