Toll Collector Supervisor

Job Description

As a Toll Collector Supervisor, you will be responsible for overseeing toll collection operations, managing staff, and ensuring exceptional service quality. Your role is crucial in maintaining accurate records, handling customer inquiries, and enhancing operational efficiency across the toll collection sites.

Responsibilities

• Oversee the daily operations of toll collection and ensure adherence to company policies.
• Lead and motivate a team of toll collectors to maximize efficiency and customer satisfaction.
• Conduct regular inspections of toll booths and equipment for maintenance.
• Implement procedures to improve toll operations and reduce delays.
• Collaborate with management to enhance service delivery and operational standards.
• Review financial reports and resolve discrepancies in toll collections.
• Facilitate training sessions for staff on customer service and operational protocols.
• Develop and manage schedules for toll collection staff.
• Address any issues affecting toll collection and develop solutions.
• Compile and analyze data regarding toll collection performance for reporting.