Help Desk Technician

Job Description

Join our dynamic team as a Help Desk Technician. You will be the first point of contact for technical support requests, responsible for diagnosing problems and providing solutions. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys problem-solving.

Responsibilities

• Provide first-line support for technical issues and service requests.
• Respond to user inquiries via phone, email, or ticketing system.
• Diagnose and resolve hardware and software problems.
• Install and configure computer systems and applications.
• Maintain records of user issues and resolutions in the ticketing system.
• Assist with the setup and deployment of new devices.
• Collaborate with other IT team members to improve processes.
• Educate users on best practices for technology use.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is a plus

Experience

• At least 2 years of experience in a similar role

Technical Skills

• Windows OS
• Networking
• Customer Service

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Basic

Benefits

• Competitive salary package
• Medical aid contributions
• Paid time off and public holidays
• Opportunity for career advancement

Company Culture

• Teamwork: We thrive on collaboration, encouraging our team to work together and support one another.
• Innovation: Innovation is at the heart of our solutions. We embrace new ideas and technologies.
• Customer Focus: Our customers are our priority. We strive to exceed their expectations through quality service.