Restaurant Manager

Job Description

We are seeking an experienced Restaurant Manager to oversee daily operations at Culinary Heights in Pretoria. The ideal candidate will possess strong leadership skills, a passion for the hospitality industry, and a commitment to delivering outstanding customer service. You will play a pivotal role in managing staff, ensuring quality standards, and enhancing the overall guest experience.

Responsibilities

• Direct restaurant operations and uphold quality standards for service and food.
• Recruit, train, and mentor staff, fostering a positive workplace culture.
• Manage inventory levels and liaise with suppliers for timely deliveries.
• Monitor and analyse restaurant performance metrics and implement improvements.
• Develop marketing strategies to attract new guests and maintain loyalty.
• Address guest complaints and foster a customer-centric environment.
• Implement training programs to enhance staff skills and service delivery.

Requirements

Education

• Diploma in Culinary Arts or Hospitality Management
• Bachelor's degree in Business Management is advantageous

Experience

• 5+ years in restaurant operations, with a leadership role

Technical Skills

• Customer Service Management
• Marketing Skills

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ServSafe Manager Certification
• Hospitality Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Event planning experience: Experience in organizing special events and promotions in restaurants.
• Social media marketing skills: Skilled in using social media platforms to promote the restaurant.

Benefits

• Comprehensive health insurance
• Incentives based on performance
• Discounts on dining for staff
• Training and development programs for employees

Company Culture

• Respect and Inclusion: We foster an inclusive workplace where diversity is valued and respected.
• Employee Wellbeing: We prioritize the health and wellbeing of our staff, offering support and resources.
• Fun and Engaging Environment: We strive to create an enjoyable workplace where employees look forward to coming to work.