Retail Manager

Job Description

We are seeking an experienced Retail Manager to lead our store in Durban. The successful candidate will have a proven track record in managing retail operations and enhancing customer service. You will be responsible for driving sales, managing inventory, and developing staff.

Responsibilities

• Direct and coordinate store operations to meet objectives.
• Enhance retail standards and promote brand loyalty.
• Encourage the team to develop their skills and advance their careers.
• Evaluate customer feedback and adjust strategies accordingly.
• Maintain an organized and efficient store environment.
• Participate in community engagement events to promote the store.
• Manage staffing levels to ensure adequate coverage at all times.
• Drive initiatives for cross-selling and upselling.
• Oversee financial management including budgeting and forecasting.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 5+ years of experience in retail management

Technical Skills

• Sales Management
• Inventory Control
• Customer Relationship Management

Soft Skills

• Leadership
• Communication
• Problem-Solving

Languages

• English: Fluent

Advantageous

• Experience with e-commerce platforms: Knowledge of current trends in retail, including e-commerce.
• Familiarity with POS systems: Experience in managing and operating point-of-sale systems.

Benefits

• Competitive salary
• Performance bonuses
• Medical aid contributions
• Employee discounts
• Opportunities for advancement within the company

Company Culture

• Team-Oriented Environment: We believe in fostering a supportive and collaborative workplace culture.
• Customer-Centric Approach: Our focus is on providing exceptional service to our customers.
• Innovation-Driven: We encourage creative thinking and innovative solutions.