Booking Supervisor

Job Description

The Booking Supervisor will oversee the booking process for our esteemed travel agency. This role involves managing a dynamic team of booking agents while ensuring a seamless and efficient booking experience for clients.

Responsibilities

• Oversee the entire booking process from initiation to completion.
• Lead team meetings to discuss challenges, successes, and potential improvements.
• Ensure compliance with company policies and industry regulations.
• Engage in problem-solving to address booking challenges effectively.
• Implement feedback from clients to refine the booking experience.
• Contribute to the design of training material for new agents.
• Assist in budgeting for departmental resources and training programs.
• Encourage a collaborative team environment through effective communication.
• Utilize booking systems to track performance and identify areas for improvement.

Requirements

Education

• Matric certificate
• Degree or diploma in Tourism Management or related field is preferred

Experience

• At least 5 years of experience in the travel industry; Excellent communication skills, both verbal and written.

Technical Skills

• Customer Relationship Management (CRM) software
• Travel Industry Regulations

Soft Skills

• Attention to Detail
• Communication

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with digital marketing or e-commerce: Familiarity with online marketing strategies for travel services.

Benefits

• Comprehensive medical aid coverage
• Retirement fund contributions
• Flexible working arrangements
• Regular team-building activities

Company Culture

• Innovation: We embrace new ideas and encourage employees to share their thoughts and suggestions.
• Work-Life Balance: Our company values a healthy balance between work and personal life.