User Researcher

Job Description

Looking for a passionate User Researcher to join our team in Cape Town. You will play a crucial role in understanding user needs and behaviours, guiding the UX/UI design process to create user-friendly products. This is an opportunity to make a significant impact in a dynamic work environment.

Responsibilities

• Lead user testing sessions and analyse results to improve products.
• Collaborate with product managers to define key user metrics.
• Maintain a user research repository to track insights over time.
• Advise on best practices for user engagement and feedback collection.
• Offer insights into competitor research to identify UX opportunities.
• Coach team members on user research methods and tools.

Requirements

Education

• Bachelor's degree in Design, Psychology, or related field
• Master's degree in UX Design or related field is preferred

Experience

• 4+ years of experience in user research

Technical Skills

• Usability Testing
• User Journey Mapping

Soft Skills

• Empathy
• Analytical Skills

Certifications

• Certified UX Researcher (CUXR)
• Professional Certificate in User Experience Design

Languages

• English: Fluent

Advantageous

• Knowledge of accessibility standards: Awareness of best practices for designing accessible user experiences.
• Experience in mobile UX research: Experience conducting user research specifically for mobile applications.

Benefits

• Comprehensive health benefits
• Support for continuous learning and development
• Remote work options available
• Inclusive and supportive company culture

Company Culture

• Continuous Learning: We encourage personal and professional growth through continuous learning opportunities.
• Open Communication: We foster an environment of open dialogue and feedback among team members.
• Work-Life Balance: We value work-life balance and promote flexibility in our work arrangements.