Hospitality Manager

Job Description

We are seeking a highly skilled and motivated Hospitality Manager to oversee daily operations in our prestigious Pretoria hotel. This role focuses on ensuring exceptional guest experiences while managing staff and coordinating all hotel activities.

Responsibilities

• Direct daily hotel operations towards achieving higher guest satisfaction.
• Lead recruitment and selection processes for hotel staff.
• Establish and maintain relationships with corporate clients.
• Manage online presence and reputation on review platforms.
• Enhance guest services through training and feedback.
• Facilitate regular staff performance reviews.
• Ensure compliance with labor regulations and hotel policies.
• Manage hotel promotions and special packages.
• Act as a point of contact for any emergencies or incidents.
• Implement sustainability practices within hotel operations.

Requirements

Education

• Diploma in Hospitality Management or Business Administration
• Additional certifications in Hotel Management are preferred

Experience

• At least 5 years' experience in a hospitality management role

Technical Skills

• Customer Relationship Management
• Event Planning

Soft Skills

• Adaptability
• Team Player

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Fluency in additional languages: Ability to communicate in more than one language to enhance guest relations.
• Familiarity with hotel management software: Proficient in using property management systems and relevant IT tools.

Benefits

• Comprehensive health insurance coverage
• Retirement fund with company contributions
• Flexible working hours when possible
• Support for ongoing education and professional courses.

Company Culture

• Continuous Improvement: We support continuous professional growth and improvement.
• Work-Life Balance: Encouraging a balanced lifestyle for our staff to promote health and productivity.
• Community Engagement: We actively participate in community initiatives and outreach.