IT Help Desk Technician

Job Description

Seeking an enthusiastic IT Help Desk Technician to enhance our support team in Durban. This role involves responding to user queries, solving technical issues, and maintaining system performance. The ideal candidate should have a passion for IT and a commitment to delivering top-notch service to end-users.

Responsibilities

• Respond to user inquiries and provide effective support solutions.
• Troubleshoot technical issues and implement resolutions.
• Assist in maintaining user accounts and permissions.
• Conduct regular audits of IT equipment and software licensing.
• Assist with on-boarding new employees regarding IT setup.
• Perform system backups and recovery tasks as needed.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2-4 years of relevant experience in technical support

Technical Skills

• Ticketing Systems
• Troubleshooting Skills

Soft Skills

• Problem-solving skills
• Teamwork

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Experience with services like AWS or Azure is a plus.
• Experience with VoIP technologies: Familiarity with VoIP systems and configurations.

Benefits

• Competitive salary package.
• Medical aid contribution.
• Paid time off and public holidays.
• Opportunity for professional development.

Company Culture

• Supportive Environment: We promote a supportive atmosphere where learning and growth are encouraged.
• Diversity: We're proud to cultivate a diverse workplace that values differences.