IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Cape Town team. The ideal candidate will be responsible for providing technical support and troubleshooting for various IT issues. You will assist in maintaining our systems and ensuring all users are equipped with the necessary IT resources.

Responsibilities

• Offer exceptional customer service while addressing IT support requests.
• Document and track user issues in the help desk system.
• Assist in implementing IT policies and procedures.
• Participate in projects to enhance IT infrastructure.
• Proactively monitor and maintain systems to ensure uptime.
• Support users in remote and onsite settings.

Requirements

Education

• Computer Science degree or equivalent
• Relevant IT certifications are advantageous

Experience

• 3+ years in a technical support role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of VoIP systems: Experience with setting up and maintaining VoIP telephony.
• Experience in an agile work environment: Understanding Agile methodologies and team collaboration.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company contributions
• Professional development resources
• Work-life balance initiatives

Company Culture

• Continuous Improvement: We believe in ongoing learning and development for all staff members.
• Inclusivity: We celebrate diversity and foster an environment where everyone feels welcome.
• Work-Life Balance: We support flexible working arrangements and the well-being of our employees.