Customer Service Representative

Job Description

We are looking for a dedicated Customer Service Representative to join our Pretoria team. The successful candidate will deliver exceptional customer service, handle inquiries, and resolve issues efficiently. This role requires a friendly and approachable demeanor, as you will be the first point of contact for our valued customers.

Responsibilities

• Deliver outstanding customer service while adhering to company policies.
• Actively listen to customer concerns and offer tailored solutions.
• Prepare reports to track customer service performance metrics.
• Assist in training new staff on customer service protocols.
• Maintain a positive attitude and professional demeanor at all times.
• Be prepared to handle high volumes of calls or inquiries during peak times.

Requirements

Education

• Matric or equivalent qualification
• Advanced diploma in Customer Service or related field is preferred

Experience

• 2-4 years of experience in customer service or support roles

Technical Skills

• Proficient in Microsoft Office Suite and CRM tools
• Familiarity with call center technology

Soft Skills

• Empathy
• Time management skills

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with customer satisfaction surveys: Familiarity with gathering and analyzing customer feedback for service improvement.
• Basic knowledge of customer support metrics: Understanding of KPIs in customer support and service level agreements.

Benefits

• Comprehensive medical aid coverage
• Retirement savings plan with company contributions
• Professional development opportunities
• Flexible working hours and leave policies

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.
• Employee Wellbeing: We prioritize the wellbeing of our employees and offer numerous wellness initiatives.
• Innovation: Innovation is key to our success, and we encourage creative thinking at every level.