IT Support Technician

Job Description

Seeking a dedicated IT Support Technician for our Pretoria office. You will provide vital technological support to our users and must be skilled in diagnosing and resolving issues efficiently. Successful candidates should exhibit a hands-on approach and be comfortable working both independently and as part of a team.

Responsibilities

• Provide technical assistance to staff on a daily basis.
• Regularly update software and patch IT systems as needed.
• Engage in continuous learning to stay updated with technology trends.
• Participate in training sessions to improve technical skills.

Requirements

Education

• Relevant IT qualifications or certifications are a plus

Experience

• 2+ years of relevant IT experience

Technical Skills

• Linux OS
• Technical Support

Soft Skills

• Team collaboration
• Time management

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Knowledge of cybersecurity best practices: Understanding of basic cybersecurity principles.
• Experience with help desk software: Familiarity with using ticketing systems for support.

Benefits

• Comprehensive medical aid and dental coverage
• Retirement savings plan with employer contribution
• Paid time off and sick leave
• Opportunities for professional development

Company Culture

• Team Collaboration: We believe in collaborative efforts to foster a positive working environment.
• Innovation Driven: Our team is encouraged to innovate and find creative solutions.
• Growth and Learning: We promote continuous learning and development opportunities.