Retail Floor Manager

Job Description

We are looking for a highly motivated Retail Floor Manager to oversee and optimize our store operations in Cape Town. The ideal candidate will have experience leading a team in a retail environment, ensuring high levels of customer satisfaction, and driving sales performance.

Responsibilities

• Lead efforts on improving customer satisfaction scores.
• Ensure adherence to health and safety regulations.
• Manage promotional campaigns and ensure they are effectively executed in-store.
• Assist in financial reporting and budget management.
• Liaise with suppliers and oversee deliveries.
• Handle employee scheduling and conflict resolution.
• Monitor product quality and ensure proper handling.
• Implement feedback mechanisms for staff and customer suggestions.

Advantageous

• Experience in e-commerce operations: Familiar with managing online retail platforms and sales strategies.
• Certification in Retail Management: Formal training and recognition in retail operations management.

Benefits

• Attractive salary package with monthly bonuses
• Health insurance and retirement savings plan
• Generous employee discount programme
• Ongoing training and personal development opportunities

Company Culture

• Diversity: We celebrate diversity and understand that it is essential for a thriving workplace.
• Continuous Improvement: We strive for excellence through constant feedback and self-improvement.
• Customer-Centric: We are dedicated to understanding and serving our customers' needs.