IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in maintaining our IT infrastructure. Your responsibilities will include providing technical assistance, managing IT equipment, and enhancing user experience across the organization.

Responsibilities

• Evaluate and recommend IT solutions to improve efficiency and performance.
• Provide excellent customer service when interacting with users.
• Conduct regular maintenance on IT systems and infrastructure.
• Perform backups and ensure data integrity.
• Assist with user account management and access controls.
• Stay updated with the latest industry trends and technologies.
• Mentor junior IT staff and interns.
• Assist in documentation and reporting for IT compliance.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science or similar is advantageous

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Hardware Troubleshooting
• Software Installation

Soft Skills

• Time Management
• Teamwork

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with IT service management tools: Familiar with tools like ServiceNow or Jira for managing IT requests.
• Familiarity with scripting languages: Basic understanding of scripting languages like Python or PowerShell.

Benefits

• Comprehensive health benefits
• Flexibility in working hours
• Employee training programs
• Supportive work environment

Company Culture

• Supportive Environment: We foster a supportive workplace culture where all employees can thrive.
• Diversity and Inclusion: We are committed to building a diverse workforce that reflects the communities we serve.
• Work-Life Balance: We promote a healthy work-life balance for all our team members.