IT Support Technician

Job Description

We need a dedicated IT Support Technician to enhance our tech support team. Your role will include diagnosing technical issues, providing user-friendly solutions, and improving overall client satisfaction. If you're enthusiastic about IT and customer service, apply now to be part of our dynamic team!

Responsibilities

• Provide first-line technical support for hardware and software issues.
• Troubleshoot network connectivity problems.
• Assist in the setup and configuration of workstations, printers, and peripherals.
• Maintain IT documentation and user guides.
• Collaborate with IT team members for complex inquiries.
• Train users on new software and systems.
• Ensure all support tickets are logged and tracked efficiently.
• Participate in IT projects and initiatives.
• Monitor and maintain system performance.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years experience in IT support

Technical Skills

• Windows Operating Systems
• Networking
• Helpdesk Software

Soft Skills

• Communication
• Customer-focus
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Linux Operating Systems: Familiarity with Linux environments is a plus.
• Experience in software deployment: Experience with deployment tools and processes.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Flexible working hours
• Opportunities for professional development

Company Culture

• Collaborative Environment: We promote teamwork and open communication among all staff members.
• Continuous Learning: We support our employees' growth through training and development opportunities.
• Diversity and Inclusion: We embrace diversity and welcome applicants from various backgrounds.