Retail Manager

Job Description

We are seeking a passionate Retail Manager to join our Durban team. In this role, you will oversee daily store operations, drive sales performance, manage team dynamics, and enhance the overall customer shopping experience. The ideal candidate will have a strong retail background and excellent leadership skills.

Responsibilities

• Monitor and analyze store performance metrics to identify areas for improvement.
• Implement training programs for new employees.
• Coordinate with suppliers and vendors to maintain stock levels.
• Champion the use of technology in enhancing customer shopping experience.
• Participate in community initiatives to promote the store.
• Support the development of loyalty programs and customer engagement.
• Drive initiatives for diversity and inclusion within the team.
• Stay current on industry trends and competitor activities.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 5+ years of experience in a retail leadership position

Technical Skills

• Inventory Management
• Data Analysis

Soft Skills

• Conflict Resolution
• Motivational Skills

Certifications

• Certified Retail Manager

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Understanding of inventory management software: Proficiency in using software for tracking inventory.
• Experience with customer loyalty programs: Hands-on experience in developing and managing loyalty initiatives.

Benefits

• Health and pension contributions
• Flexible working hours
• Employee recognition programs
• Access to professional development resources

Company Culture

• Customer-Centric Approach: We prioritize our customers’ needs and feedback in every decision we make.
• Growth and Development: We are dedicated to the professional growth of our employees through training and mentorship.