Retail Manager

Job Description

As a Retail Manager at Retail Leaders Group, you will be responsible for overseeing store operations in our Durban location. You will lead your team to achieve sales targets, enhance customer satisfaction, and ensure efficient merchandising strategies. Your leadership will help cultivate a strong sales-focused culture within the team, aligning with our organizational goals.

Responsibilities

• Oversee all aspects of store operations and ensure effective team performance.
• Create strategies to drive sales and improve store performance.
• Provide leadership and direction to a diverse team to achieve business goals.
• Maintain high standards of customer service to enhance the shopping experience.
• Review and manage inventory processes to ensure optimal stock levels.
• Analyse customer feedback to continuously improve service delivery.
• Foster a positive working environment that encourages staff development.
• Prepare and manage the store budget and financial plans.
• Collaborate with other departments to achieve operational excellence.
• Ensure compliance with health and safety regulations.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Relevant retail management certifications are a plus

Experience

• Minimum 3 years of experience in retail management

Technical Skills

• Leadership
• Sales Management

Soft Skills

• Communication
• Problem-solving

Certifications

• Retail Management Certification
• Leadership Development Program Certificate

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with e-commerce and online retail: Understanding of digital sales channels and online marketing strategies.
• Familiarity with retail management software: Knowledge of tools that optimize inventory and sales reporting.

Benefits

• Competitive salary package
• Medical aid and pension scheme
• Bonus based on performance
• Employee discounts on products
• Training and development opportunities

Company Culture

• Team Spirit: We believe in fostering collaboration and teamwork to achieve common goals.
• Innovation: We support creative thinking and innovative approaches to retail management.
• Growth Mindset: We invest in our employees' growth and development through continuous learning.