IT Support Technician

Job Description

Seeking a proactive IT Support Technician to join our Johannesburg team. This position will focus on resolving technical issues, maintaining IT infrastructure, and offering support to customers, all while enhancing their overall experience with our services.

Responsibilities

• Diagnose and resolve technical issues involving hardware, software, and networks.
• Assist in maintaining the cybersecurity of the organization.
• Provide technical support for remote users.
• Work with team members to streamline IT processes and improve user satisfaction.
• Keep up-to-date with the latest IT trends and technologies.
• Prepare reports on IT operations for management review.
• Participate in IT projects as required and support change management.

Requirements

Education

• Certification in IT support or related areas preferred

Experience

• 3+ years of experience in IT support roles preferred

Technical Skills

• Linux Operating System
• Remote Support Tools

Soft Skills

• Teamwork
• Attention to Detail

Advantageous

• Familiarity with VoIP systems: Understanding of VoIP technologies and troubleshooting.
• Experience in a customer-facing role: Background in customer service, helping clients resolve technical issues.

Benefits

• Comprehensive medical aid cover
• A solid retirement plan with company contributions
• Generous leave policies including sick leave
• Continuous professional development opportunities

Company Culture

• Personal Development: We invest in the growth of our employees and provide various training opportunities.
• Open Communication: We maintain an open-door policy where feedback is welcomed and acted upon.
• Diversity and Inclusion: We are committed to building a diverse team and fostering an inclusive workplace.