IT Support Technician

Job Description

Join our team as an IT Support Technician! You will play a crucial role in resolving IT-related issues, assisting users with various software applications, and ensuring that all systems run smoothly. Your expertise will help maintain a high level of service and support for all users.

Responsibilities

• Assist in setting up new IT equipment and user accounts.
• Troubleshoot network connectivity issues.
• Provide training and support for software applications to staff.
• Ensure security practices are followed in maintaining systems.
• Conduct routine checks and updates on systems to prevent downtime.

Requirements

Education

• Diploma or degree in IT or a relevant field

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Windows Operating Systems
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem Solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with macOS systems: Ability to troubleshoot and support Apple environments.
• Familiarity with cloud computing platforms: Experience supporting users on cloud-based platforms like Office 365.

Benefits

• Medical aid contributions
• Retirement fund benefits
• Paid time off and leave
• Ongoing training and development opportunities

Company Culture

• Team Spirit: We foster a collaborative and supportive environment to drive innovation.
• Growth and Development: Our employees have opportunities for training and personal growth.
• Inclusiveness: We celebrate diversity and create an inclusive space for all.