E-commerce Manager

Job Description

Join our fast-paced team as an E-commerce Manager based in Johannesburg. Your expertise in online marketing and e-commerce best practices will be crucial in spearheading initiatives that increase our digital footprint and sales performance. We're looking for a data-driven leader with a passion for excellence.

Responsibilities

• Set KPIs and metrics for e-commerce performance tracking.
• Establish budgets for online marketing and promotional activities.
• Manage product listings and ensure accuracy and attractiveness.
• Lead the integration of new technologies to improve efficiency.
• Develop and oversee loyalty programs to enhance customer retention.
• Organise team meetings to drive collaboration and innovation.
• Track and reduce cart abandonment rates through strategy adjustments.
• Analyse customer journey maps to identify improvements.
• Foster a culture of data-driven decision-making within the team.
• Liaise with customer support to manage queries and enhance service delivery.

Requirements

Education

• Bachelor's degree in Business, Marketing or related field
• Master's degree preferred

Experience

• 5+ years' experience in e-commerce and digital marketing

Technical Skills

• SEO/SEM
• Content Management Systems

Soft Skills

• Communication
• Creative Thinking

Certifications

• Digital Marketing Certification
• E-commerce Management Certification

Languages

• English: Fluent

Advantageous

• Experience in Customer Relationship Management (CRM) systems: Experience with CRM tools for managing customer data and engagement.
• Familiarity with data visualization tools: Experience with tools like Tableau or Google Data Studio for performance reporting.

Benefits

• Comprehensive health and dental coverage
• Flexible working arrangements and remote options
• Annual bonuses linked to performance
• Training and development opportunities

Company Culture

• Professional Growth: We offer pathways for professional development and continuous learning.
• Work-Life Balance: We value work-life balance and offer flexible working options.
• Community Engagement: Our team is actively involved in community outreach and charitable initiatives.